General Policies & Medical Disclaimer

The content provided on the KLW Outpatient Aftercare website, including text, graphics, images, and all other materials, is for informational and educational purposes only. It is NOT intended to serve as a substitute for professional medical advice, diagnosis, or treatment.

KLW Outpatient Aftercare provides nurse-led in-home post-surgical care, clinical nursing services (such as IV Hydration Therapy, wound and drain care, and Manual Lymph Drainage), and non-medical Personal Support Services (including assistance with Activities of Daily Living, household assistance, and Non-Emergency Medical Transportation). However, the information on this website does not create a provider-patient relationship and should not be construed as specific medical instructions for any individual.

All clinical services, including IV Hydration Therapy and specialized drain removal, are provided strictly under the direct order of a licensed physician or authorized practitioner. Always seek the advice of your primary physician, surgeon, or other qualified healthcare provider with any questions you may have regarding a medical condition, post-surgical recovery, or treatment plan. Never disregard professional medical advice or delay in seeking it because of information you have read on this website.

KLW Outpatient Aftercare operates exclusively within Nashville, Tennessee, and designated surrounding counties. We operate as a licensed Personal Support Services Agency (PSSA) offering non-medical services provided exclusively by qualified Registered Nurses (RNs) and Licensed Practical Nurses (LPNs). Alongside these non-medical services, our specialized nurse-led clinical services (such as IV Hydration Therapy, wound and drain care, and Manual Lymph Drainage) are provided exclusively by Registered Nurses (RNs) acting within their state-defined scope of practice.

The availability of specific services is subject to geographic location, staff availability, completion of a comprehensive RN-led intake and risk assessment, and individual patient assessment. Information on this website regarding service offerings does not guarantee the enrollment or availability of those services to any specific individual. KLW reserves the right to terminate services if a recipient's needs exceed the scope of services we can safely provide in the home setting.

As detailed in our service manuals, KLW Outpatient Aftercare upholds the right of every client to be treated with dignity, respect, and full recognition of their individuality, free from abuse, neglect, and discrimination. Clients have the right to be fully informed of their care plan, to refuse treatment, and to voice grievances without fear of reprisal.

In turn, clients are responsible for providing accurate health information, participating in their care plan, treating KLW staff with respect, ensuring a safe and hazard-free home environment for our staff, and notifying KLW of any changes in their condition or physician orders.

For the convenience and information of our users, the KLW Outpatient Aftercare website may contain links to third-party websites, organizations, or resources. KLW Outpatient Aftercare does not endorse, control, monitor, or take responsibility for the content, privacy policies, or practices of any third-party sites. Accessing third-party links is done entirely at your own risk.

While we welcome inquiries via email at info@klwaftercare.org and offer online consultation booking, please be advised that standard email is not a secure method of communication. We strongly advise against transmitting sensitive personal information or Protected Health Information (PHI) via unencrypted email. KLW Outpatient Aftercare cannot guarantee the security or confidentiality of information transmitted through standard electronic mail.

KLW Outpatient Aftercare reserves the right to modify, amend, or update these General Policies at any time without prior notice. Any changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the revised policies.